Domestic Shipping
We offer a Door to Door delivery service and our chosen courier in Australia is Direct Courier / Vanguard Logistics. Delivery lead time will depend on stock levels and will be confirmed at the time of placing your order. Model Ships available in stock will be delivered within 1 week and those out of stock might take up to 4 - 6 weeks. All our model ships are 100% handcrafted and building a model ship from scratch can be a long process. As most purchases are made to order, and mostly by hand, the quoted lead times can only be indicative and approximate. Your patience is very much appreciated.
Shipping charges are calculated prior to checkout based on product type, size, weight and the number of items in your cart.
International Shipping
Wilhems & Green ships worldwide! Once the international order has been processed, a member of our customer service team will be in contact with a quote for delivery. Shipping charges are calculated prior to checkout based on product type and the number of items in your cart.
Special Orders, Custom Orders, Backorders
Where special orders or custom orders are taken for sizing, colour and/or specific design alteration for any item in our range, please allow an extra 7 days to the standard quoted lead times across each category listed above.
Commercial Orders – All Projects
Where an order is taken for a special project and/or a commercial application, your business development manager will quote the specific lead time for each item and order. The standard lead times provided above do not generally apply to commercial orders and/or special project
General Shipping Information.
Your shipping charge includes full insurance for anything that is lost or damaged in transit. To make a claim, simply:
- Notify our customer service team for any damage or loss within 24 hours
- Complete a Returns Submission online with attached photos of damage and packaging
- Retain the original packaging for collection
Our team will endeavour to organise the replacement item(s) as soon as possible and without any additional cost. Please note that claims made that do not meet the above requirements may be void or incur a fee.
Deliveries occur Monday through Friday during normal business hours.
We require a street address for all deliveries, as we cannot deliver items to a PO Box.
Multiple purchases:
Shipping charges are applied for each individual piece ordered, meaning you will be charged the appropriate shipping charge for each item in your cart based on its size and weight.
Please note that your shopping cart may contain items with varying lead times in which case we will ship items separately so you can receive your purchases as quickly and efficiently as possible. If you wish to receive only one delivery, please contact us directly to make such arrangements, in this instance additional charges may occur.
